Cancellation & Refund Policy

Effective Date: 10th May, 2026

At AtomXtrud 3D, we strive to provide high-quality CAD design, 3D printing, prototyping, and manufacturing services. Many of our products are 3D printed, made-to-order, customized, or manufactured specifically according to customer requirements.

Please carefully review the product description, images, dimensions, specifications, customization details, and other available information before placing an order.

1. Order Cancellation

Standard Products

Orders for standard products may be cancelled before they enter processing, production, or dispatch.

Once an order has entered production or has been dispatched, cancellation may no longer be possible.

Custom Projects & Manufacturing Orders

Custom projects, including:

• CAD Design Services
• Custom 3D Printed Parts
• Rapid Prototyping
• Personalized Products
• Custom Sign Boards
• Small-Batch Manufacturing Orders
• Products manufactured from customer-supplied files

may only be cancelled before design work, file preparation, production, or manufacturing has started.

Once design work, file preparation, production, or manufacturing has begun, cancellation requests may not be accepted.

To request a cancellation, please contact us immediately with your order details.

2. CAD Design Services

CAD design and other design services are prepared according to the customer’s requirements.

Fees for completed design work are non-refundable.

If a cancellation is requested after design work has commenced, AtomXtrud 3D reserves the right to charge or retain an amount corresponding to the work already completed up to the date of the cancellation request.

Once a design has been completed and delivered or approved by the customer, the associated design service fees are non-refundable.

3. Returns & Exchanges

No Change-of-Mind Returns

AtomXtrud 3D does not accept returns or exchanges due to change of mind, personal preference, incorrect ordering, or orders placed by mistake.

This includes situations where:

• The customer no longer wants the product.
• The customer changes their mind after placing the order.
• The customer selected an incorrect size, specification, colour, or variant.
• The customer provided incorrect specifications for a custom product.
• The customer does not like the product after receiving it.
• The product does not meet an expectation that was not stated or represented on our website.

Customers are therefore advised to carefully review all product information before placing an order.

Eligible Product Issues

An exchange or replacement may be considered when:

• The product arrives damaged during shipping.
• The wrong product or variant was supplied.
• A genuine manufacturing defect is identified.
• The product received is materially different from the product ordered.

All such claims are subject to verification under the process described below.

4. Time Limit for Reporting Issues

Customers must contact AtomXtrud 3D within 48 hours of delivery to report:

• Shipping damage
• Manufacturing defects
• Wrong products
• Missing components
• Products materially different from the order

Claims reported after this 48-hour reporting period may not be accepted.

Five-Day Return / Exchange Window

Where a return of the affected product is required for verification, the product must be returned within 5 days of delivery, unless AtomXtrud 3D provides different written instructions.

After the applicable 5-day period, the product will be considered non-returnable and non-exchangeable, except where otherwise required by applicable law.

The 48-hour reporting requirement and the 5-day return period are separate requirements. Reporting an issue within 48 hours does not automatically mean that a return, exchange, replacement, or refund will be approved.

To protect our customers and our business from fraudulent or inaccurate claims, all requests for exchanges, replacements, or refunds are subject to verification.

For claims involving damage, breakage, defects, missing components, incorrect products, or products materially different from the order, customers may be required to provide one single, continuous and unedited video recorded in adequate lighting.

Required Verification Video

The video should clearly show:

1. The complete product from a distance, showing its overall condition.
2. The front, back, top, bottom, and sides of the product, where applicable.
3. A closer view of the complete product and its identifying features.
4. The claimed damage, breakage, or defect from multiple angles.
5. A sufficiently close view of the affected area to clearly show the nature of the issue.
6. The affected area followed by a zoomed-out view of the complete product, establishing the location of the defect on the product.
7. All broken, detached, damaged, or missing components, where applicable.
8. The product’s functionality, where the claim concerns a functional defect.
9. The original packaging and shipping label where the claim concerns shipping damage.

The video should be recorded in good and sufficient lighting and should be clear enough for the product and claimed issue to be reasonably assessed.

The video should remain continuous and unedited. Separate clips, edited compilations, screenshots, or photographs alone may not be sufficient where a verification video has been requested.

Packaging & Shipping Damage

For claims involving damage during shipping, customers may also be required to show:

• The outer shipping package
• Shipping label
• All sides of the package
• Internal packaging material
• The damaged product
• Any broken or detached components

Customers should retain the original product, packaging, and all components until the claim has been reviewed and resolved.

Additional Verification

Submission of photographs or video does not automatically guarantee an exchange, replacement, or refund.

AtomXtrud 3D may request additional photographs, videos, information, or other reasonable evidence where necessary.

For certain claims, particularly disputed, unclear, high-value, or suspicious claims, AtomXtrud 3D may require the affected product to be returned for physical inspection before approving an exchange, replacement, or refund.

Where the information provided is insufficient, inconsistent, altered, or does not reasonably establish the claimed issue, additional verification may be requested or the claim may be declined.

An unboxing video may assist in verifying shipping-related damage, but the verification requirements will be determined according to the circumstances of the claim.

5. Manufacturing Tolerances

33D printing is a manufacturing process and reasonable variations may occur between individual products.

Minor variations may occur in:

• Dimensions
• Layer lines
• Surface texture
• Layer appearance
• Material finish
• Colour shade
• Minor cosmetic imperfections

Reasonable manufacturing variations inherent to the 3D printing process shall not ordinarily be considered defects and will not qualify for an exchange or refund.

However, this does not exclude claims involving a genuine manufacturing defect or a product that is materially different from what was represented on our website.

Custom-made, personalized, and made-to-order products are manufactured according to customer-provided requirements, specifications, files, or approved designs.

Such products are not eligible for return or exchange due to:

• Change of mind
• Incorrect specifications provided by the customer
• Customer-supplied file errors
• Design approval provided by the customer
• Incorrect dimensions or requirements supplied by the customer
• Personal preference
• Expected appearance or finish that was not represented or guaranteed

Where AtomXtrud 3D has made an error in manufacturing the approved design or has supplied an incorrect product, the issue may be reviewed for an appropriate replacement or other resolution.

8. Refund Eligibility

AtomXtrud 3D’s standard resolution for an eligible product issue is an exchange or replacement.

A refund may be considered where:

• An eligible claim has been validated and an exchange or replacement is not reasonably possible.
• The wrong product was supplied and a suitable replacement cannot be provided.
• A confirmed manufacturing defect cannot reasonably be corrected or replaced.
• AtomXtrud 3D is unable to fulfil a paid order.

Refunds will not ordinarily be provided for:

• Change of mind
• Personal preference
• Incorrect ordering
• Incorrect specifications provided by the customer
• Completed CAD design work
• Custom-made products manufactured according to approved designs
• Products manufactured from customer-supplied files
• Minor manufacturing variations
• Surface-finish expectations that were not guaranteed
• Colour differences caused by screen/display settings
• Orders cancelled after production or design work has begun
• Claims reported after the applicable reporting period
• Claims that cannot be reasonably verified under this policy

9. Refund Processing

Approved refunds will be processed to the original payment method, subject to the payment method and payment provider’s processing procedures.

Refund processing times may vary depending on the payment provider and banking institution.

Where a refund is approved, AtomXtrud 3D will initiate the refund within 5–10 business days after approval.

The time taken for the amount to appear in the customer’s account may additionally depend on the customer’s bank or payment provider.

10. Return & Exchange Shipping

If a return is required and the claim is approved due to:

• A confirmed manufacturing defect
• Incorrect product supplied
• Verified shipping damage

AtomXtrud 3D will determine the appropriate return and replacement shipping arrangement based on the circumstances of the claim.

For customer-related requests that are not covered by this policy, applicable shipping and handling costs may be borne by the customer.

No exchange or replacement will be dispatched solely on the basis of an unverified claim where physical inspection or additional verification has been requested.

If AtomXtrud 3D is unable to fulfil an order after payment has been received, the customer will be informed and an appropriate resolution will be provided.

Where fulfilment is not possible, this may include a refund to the original payment method.

This policy describes AtomXtrud 3D’s standard cancellation, exchange, replacement, and refund procedures.

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.

9. Contact Us

For any cancellation, exchange, replacement, refund, or order-related support request, please contact:

AtomXtrud 3D

Website:
https://atomxtrud3d.in

Email:
info@atomxtrud3d.in

Phone:
+91 87884 81784